Support Level Agreement & Responsibilities

Modified on Thu, 3 Apr at 8:31 PM

For any of your support issues, send an email to helpdesk@kentoncityschools.org and your request will be assigned to the correct support person.

Support Levels

⭐⭐⭐⭐ Level 4 - Full support - The IT department will provide all installation, upgrades, user administration and training services for the technology.

⭐⭐⭐ Level 3 - Standard - The IT department will provide installation and upgrade services, along with user administration (if required). Minimal training will be provided to the end user.

⭐⭐ Level 2 - Best effort - The IT department will try to do its best to make sure the technology is working, including installation, but will not be able to provide end user support or training. Upgrades will be the responsibility of the purchaser except for security upgrades.

⭐ Level 1 - Unsupported - The default level. No support from the IT department is provided. Any hardware or software not listed is unsupported.

Throughout this document, the support level will be designated with stars (⭐) in parentheses with various products and services.

Support Responsibilities

Software/Service	Department or Person Responsible
AIMSweb User Management	Tech Department
AIMSweb
BrainPop	Curriculum Department
Chromebooks	Tech Department
Compass Learning	Curriculum Department
Everyday Math	Curriculum Department
Google Services	Tech Department
Gradpoint	Curriculum Department
Mac desktops and laptops	Tech Department
MobyMax	Curriculum Department
ParentAccess (ProgressBook)	KES: Robin Bame KMHS: Adrienne Smythe
Reading Counts/Reading Inventory/Math Inventory	Curriculum Department
Printing	Tech Department
Pro-Core	Curriculum Department
Scanning	Tech Department
TCI	Curriculum Department
Access Control	Tech Department
Camera System	Tech Department

Was this article helpful?